eMedics, who visits the customers’ place for blood collection, record their collections manually and save/share the photo of the vial via WhatsApp group. In addition to this, the accession team who records the vial and customers demographic on the Order Management System (OMS) takes significant time to manually upload the vial information.
The current practice of manual patient details entry on vials is leading to the following problems.
40% of the defects are due to incorrect labelling or barcode entry.
The accession agent will have a lot of vials with them. It is quite probable that they mistakenly map a wrong vial to an order. This is even more probable if the E-medic had entered a digit wrong, by mistake.
Wrong vacutainer/sample contributed to 20% of the ~400 accession rejections during the JFM quarter of 2023.
Despite having the details of vials needed, the E-Medics don’t have a validation flow during sample collection.
E-Medic can begin ‘Start Work’ (via third party app) even before reaching a customer, in order to get the “on time” incentive. This can lead to a bad customer experience of not receiving the service on time. We don’t have a validation process in place.
All the manual tasks of mapping vials, being performed by an accession team member, increase the time taken for accession drastically, leading to a ~15 minute accession time per batch.